Frequently Asked Questions

If you have questions, we have answers. Check out the Q&As below to learn more about how the service works and how we can help you.

Should you find that your question isn’t covered here, feel free to contact us for more details. We’re always ready to help.

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General Questions

How does Compliant Clients™ work?
Register your client with our portal, determine which Compliant Clients™ services your client needs and allow us to facilitate the rest so you can focus on the case outcome.
What services do you offer?

Compliant Clients™ offers non-recourse transportation and prescription benefits services to personal injury clients. Transportation services are for appointments directly related to the injury such as rides to a doctor’s office or an imaging center. Prescription benefits services are for medications directly related to the client’s injury.

How frequently are clients invoiced?
Download medical statements in your portal. Rides and prescriptions take up to 48 hours to update from the date of service.
Do you accept reductions?

We understand the need for reductions to resolve your client’s injury claims and will work with you and your client towards a quick case resolution.

What are your coverage areas?
We offer transportation on lien™ and pharmacy on lien services in all 50 states.
Can law firms send their own lien or letter of protection?
Law Firms and its represented clients must agree to our terms and conditions to use our services.
If I have questions, how do I speak with someone?

The Compliant Clients™ team is available by phone or email Monday-Friday from 9am-5:30pm Central Time. Please allow for up to 1 business day for a response.

What if a client loses a case or the law firm stops representing the client- how is payment determined? Does someone only pay if they win their case?

Yes! We are a 100% nonrecourse service provider, meaning if your case is lost or dropped, you and your client owe us nothing.

transportation QUESTIONS

How does transportation scheduling work?
Once your client is approved for transportation services, you can log in to your portal to request transportation. You can save time by scheduling all your client’s transportation needs in advance, If you know their treatment schedule!
How are you different from a law firm paying for transportation?

When injury law firms spend their staff’s time and funds to pay out of pocket for transportation or pharmacy, it’s a nonrecoverable and noncompensable case expense.

When Compliant Clients™ coordinates and funds transportation related to the injury, our fees ARE recoverable AND compensable!

What kind of transportation do you offer?

Compliant Clients™ offers a variety of transportation lines based on client need, including but not limited to: Lyft, Uber, private sedan, private and commercial flights,as well as non-emergency medical transportation.

Do you offer wheelchair-accessible transportation?

Yes. These requests typically take longer to set up, so we require the necessary information at least 5 business days in advance. Our team will provide an estimated cost prior to scheduling the transportation for clients.

Who can schedule transportation?

You can choose to maintain scheduling privileges or share access with your client. This decision can be made during the registration process.

How quickly can you schedule transportation?
Due to varying transportation scheduling logistics in cities across the nation, all transportation requests should be submitted at least 1 business day in advance in major metro areas and 4 days in advance for other areas. This will ensure that our team has the proper time needed to secure adequate transportation for your client.
How does pricing work?

Compliant Clients™ transportation rates are dynamically calculated based on a variety of factors including but not limited to: vehicle type, number of passengers, desired route, time of day, tolls, number of available drivers, current demand for rides, the amount of time our concierge staff spends coordinating and administratively, and any local fees or surcharges.

Are your rides round trip or one-way?

We provide round trip as well as one-way transportation! Whatever your client needs, we got you covered.

Can rides be scheduled after hours?
Our receptionists are available via phone 24/7 but our rides are only scheduled during our case manager business hours: Monday-Friday 9a-5:30p Central Time.
Do you have a network of doctors that clients can go to?

We don’t have our own network or direct medical care in any way, but if we know a healthcare provider in the area, we are more than happy to pass their contact information along upon request.

Does my client need a mobile phone to work with Compliant Clients™?

Nope! While cell phones are preferred, we can arrange rides in conjunction with land lines and/or healthcare providers on a case by case basis.

Can we give you scheduled appointments in the future?

Absolutely! No need to call us each time to schedule a ride – just send us all of your client’s scheduled appointments ahead of time and we will coordinate the rest.

What's the involvement of the law firm once a ride has been requested?
We will arrange the transportation with your client and communicate with them directly via phone call and/or text message to ensure they make it to their appointment. If they miss their ride or need to make any changes to their ride, they can call us (and not you anymore) so that you can remain focused on important legal matters.
Do you have your own fleet of vehicles?

Not currently! We hold contracts with various insured transportation service providers, enabling us to secure services for injured clients quickly.

What if my client gets into an accident in a ride arranged by Compliant Clients?

We only arrange transportation with companies that have insurance policies.

Pharmacy Benefits

How does prescription medication coverage work?

Once your client is registered, you will receive a prescription benefits card that you can send to your client for immediate use at the pharmacy of their choice. Your client will not be charged a copay at the pharmacy for their injury related prescriptions.

What types of medications are covered?
We have designed a formulary to cover commonly prescribed injury-related medications. If a medication is prescribed that is not on our formulary that needs to be covered, we can approve them on a case-by-case basis.
How long is the prescription benefits card active for?

The initial eligibility is set for 3 months. Compliant Clients™ has the ability to extend the eligibility based on your client’s needs. We will work with you to determine if eligibility needs to be extended.

Where can my client go to fill their prescriptions?

Compliant Clients™ is contracted with all major pharmacies (CVS, Walgreens, Walmart, Amazon PillPack,etc.) as well as thousands of independent pharmacies across the country. Your client can choose to fill their prescriptions at any of these locations. If there are any questions about a pharmacy being in network, your client can call the number on the card.

How does pricing work?

SWP (suggested wholesale price) is the most commonly used benchmark in the pharmaceutical industry in drug pricing mainly because it is readily available, easily updated, and regularly maintained by independent third parties. It is important to note that drug manufacturers set the SWP and report the pricing to other third parties.

 

Third parties publish this price that can be accessed by subscription. First DataBank (FDB) and Medi-Span are the most widely used third parties.  This pricing data is referenced and utilized by numerous payers, including the US government for Medicare Part D and nearly all U.S. State Medicaid programs.

 

Compliant Clients™ prescription costs are based on the SWP set by the manufacturer.

Why does your pricing look different than what I see on other discount card programs?

Drug discount card companies partner with a PBM’s extensive networks to generate traffic and sales for pharmacies. These programs don’t pay pharmacies but actually charge the pharmacy a fee in exchange for being included in their network. Discount card companies do not support injured plaintiffs on a non-recourse basis and require payment by the patient to the dispensing pharmacy at the time of service – not when (or if) the case settles.

QUESTions?

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