Why Clients Miss Medical Appointments (and What You Can Do About It)
The problem of ‘no shows’ is significant because it creates gaps in treatment. This undermines the excellent work personal injury lawyers do in building cases, resulting in less-than-optimal outcomes.
With missed appointment rates in America hitting 30%, this has become a serious cause for concern. For personal injury law firms, in particular, it’s a major problem that seriously undermines their cases.
The ‘Gaps in Treatment’ Problem
Attorneys invest a lot of time and effort into building solid cases to get clients the compensation they deserve. So it’s ironic that clients often undermine their own claims by missing appointments.
This results in incomplete medical records, which insurance adjusters and defense attorneys can use to reduce settlements—or even get cases dismissed altogether.
“Just one missed appointment can be an issue,” says Dr. Survam Patel, Managing Partner of Compliant Clients. “The records show that if there are gaps in treatment, settlements are greatly reduced. In many cases, there’s no settlement at all. So PI firms must understand the reasons behind treatment gaps and take action to tackle the problem.”
Here are some of the reasons why clients may struggle to keep their medical appointments:
A Better Solution
So there are many reasons why clients fail to get the treatment they need. But most of the issues relate to getting to and from the clinic on time.
Fortunately, there is a simple solution. You can eliminate most of the issues by working with a specialist transportation partner. This means that clients will nearly always get to appointments, cutting out those frustrating gaps in treatment.
So, where can you find a reliable transportation partner to help you? That’s where Compliant Clients comes in. We exist to get your clients to their medical appointments without fail. We’ll schedule rides, follow up, and do everything necessary to keep clients compliant.
“When personal injury attorneys start working with us, they see an immediate improvement in care plan compliance,” says Dr. Patel. “It’s like a light bulb going off in their heads. They soon realize that we reduce treatment gaps, save them money, and fee legal staff to focus on what they do best. It’s a game changer!”
Better still, getting started with Compliant Clients is easy. To find out more, contact us today and eliminate those troublesome gaps in treatment.