Top 3 Factors for Law Firms Enrolling Clients

Read this before registering personal injury clients for transportation & pharmacy on lien

Making the Right Choices

At Compliant Clients, we’re committed to building a business based on integrity and making the best choices for everyone concerned. And while transportation and pharmacy on lien are both highly-valuable services, we recognize they are not suitable for every situation.

So to help attorneys make the right decisions, here’s our best advice on when you should—and shouldn’t—enroll personal injury victims with Compliant Clients.

Getting clients to appointments on time (reducing treatment gaps)

Our transportation on lien service exists to help those who have difficulty getting to appointments. So it’s ideal for those who do not have their own car, cannot rely on public transportation, or need some kind of special assistance.

In such situations, we’re delighted to help. You should feel free to enroll your clients and help them get the assistance they need. 

However, our service does not exist to give all clients an easy ride. For example, consider a client with a car who can drive without impediment. In this case, using our transportation on lien service is probably not appropriate.

In short, you should enroll clients for transportation services only if they will find it challenging to make the journey unaided.

Types of rides that make a good match (or not)

There are occasions when claims for certain rides may come under additional scrutiny. These need more careful consideration before proceeding.

This is best explained by example. Let’s say a client needs to visit a chiropractor for a 5-minute adjustment. If the ride to the chiropractor’s office is short, the claim is unlikely to raise any eyebrows.

But what if the client lives an hour’s drive from the chiropractor? Then the transportation cost is likely to exceed the cost of treatment. 

That’s probably OK if it’s a temporary measure for one or two appointments, which is then replaced by a better long-term arrangement. But if it continues for a series of appointments, that could cause the claim to come under closer scrutiny.

For the beginning of the treatment program only, he/she elected to use nonrecourse transportation to prevent a gap in treatment. In this case, enrolling the patient with Compliant Clients makes perfect sense.

While this argument is legally valid, it’s a path you should take with caution. You need to consider the optics of the case. Then make a considered decision on whether claiming transportation costs is in the client’s best interests.

Should the client opt for Rx on lien?

For pharmacy on lien services, too, there are many factors to consider. And the most important of these is undoubtedly prescription insurance.

If your clients don’t have prescription insurance, then it’s a no-brainer decision. You should definitely enroll them with us. 

For those with Rx insurance, you need to ask whether they can afford their copays. If so, it’s better not to enroll them with Compliant Clients.  

However, if they have a deductible to meet that may make them less likely to be compliant with their medication regimen, it’s best to enroll them with us.

But wait…there are more questions to ask. For example, does the policy limit of the case combined with current outstanding meds make it practical to involve nonrecourse transportation services? 

Also, if they accident is not the claimants’ fault, will they want to pay anything out of their own money? If not, they can opt to use our services. The final cost may be higher, but they’ll be able to avoid paying out-of-pocket expenses. Plus, they’ll have a legitimate, documented medical bill that strengthens the legitimacy of their case.

Finally, if the case is already overburdened with medical expenses, don't use us.

Flowchart of Whether to Enroll in Pharmacy or Not. 1. Decision point: "Does the Client find it challenging to make the journey unaided?" No: Flowchart ends. Yes: Continue to the next step. 2. Decision point: "Is the client a good match to claim transportation costs?" No: Flowchart ends. Yes: Enroll client to transportation on lien. Sub-decision: "Should the client opt for rx on lien?" Continue to step 3. 3. Decision point: "Does client have Rx Insurance?" No: Enroll Client to Pharmacy on Lien. Flowchart ends. Yes: Continue to step 4. Decision point: "Can Client Afford Copay?" Yes: Do not enroll. Flowchart ends. No: Continue to step 5. Decision point: "Can Client meet deductibles?" Yes: Flowchart ends. No: Enroll Client. Flowchart ends.

We’re Here to Help

Making the right choices concerning transportation and pharmacy on lien is important. Of course, you want your clients to take advantage of helpful services they are entitled to. Yet you don’t want to jeopardize a case by making claims that may be considered unreasonable. 

This can be a tricky tightrope to walk, but we’re ready to assist. With many years of experience with these services, we’re ideally placed to help you make the right call.

To learn more about how we can help, contact us today. Then you can be sure of making the right decisions for your clients, every time.